Nhân Viên Lễ Tân

Mô tả công việc

• Welcome and anticipate guests' service needs, address guests' service needs in a professional, positive, timely manner and follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (enter brand specific programs) to resolve issues, delight, and build trust.
• Assist with guests’ luggage, keep for storage or handle items to be delivered by the porters when necessary.
• Assist other colleagues to ensure proper coverage and prompt guest service.
• Process Check-in/Check-out.
• Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary.
• Deliver items as per requested, arrange transportation.
• Able to use PMS to look up details and place profile/booking notes.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

Quyền lợi

• Service charge, full insurance, healthcare plan and 24 hours insurance.
• A lot of opportunities for training, development and internal promotion.
• Great discount on room rate and F&B for associates, family and friends.

Yêu cầu ứng viên

• Excellent communication skills - Fluent in oral/written Chinese and English
• Acts in a professional and diplomatic manner. Is open and approachable, empathetic and culturally sensitive, confident.
• Well versed with Hotel organization and policies.
• Work independently, good judgment, initiative taker Strong communication and organizational skills.