Spa Manager

Mô tả công việc

• Lead the set-up, management and day-to-day operation of the Resort Spa, delivering an exceptional guest experience while achieving revenue, cost and service-standard targets.
• Spa Operations & Service Standards
• Set up, manage and oversee all aspects of Spa operations.
• Establish and maintain Spa product, treatment and operating standards.
• Handle daily operational issues promptly to ensure a consistently high-quality guest experience.
• Review operations regularly and implement improvements to service standards.
• Ensure all work meets required quality standards and is completed on time with minimal supervision.
• Uphold hotel standards, policies and procedures.
• Team Leadership & Development
• Lead, motivate and coach a team of therapists and sales consultants to achieve outlet sales targets.
• Plan and deliver therapist training programs.
• Monitor and evaluate staff performance, providing regular feedback.
• Prepare the department roster and oversee staff scheduling.
• Sales, Marketing & Guest Relations
• Develop and implement the Spa’s strategic marketing plans.
• Conduct sales consultations when required.
• Build strong relationships with internal and external customers; handle guest inquiries professionally.
• Anticipate guest needs and take proactive action to exceed expectations.
• Financial Management
• Hold full P&L responsibility for the Spa.
• Coordinate preparation of the annual departmental budget, including revenue and expense forecasts.
• Monitor and control costs on an ongoing basis to ensure performance against budget.
• Contribute to pricing decisions.
• Participate in setting departmental goals aligned with the overall resort strategy.
• Professional Conduct
• Maintain the highest level of discretion and guest privacy at all times.
• Speak in a calm, soft tone with guests and colleagues, in person and on the phone.
• Ensure a quiet, relaxing atmosphere in treatment areas by avoiding unnecessary conversation.
• Meet required attendance and grooming standards.
• Work overtime when business demands to ensure guest satisfaction.
• Teamwork & Personal Development
• Build trust and strong working relationships with colleagues, supervisors and other departments.
• Remain open to new ideas and adapt positively to change.
• Perform effectively under pressure during busy periods.
• Actively seek feedback and pursue opportunities for self-development.
• Understand and appreciate the global nature of the hospitality business.

Quyền lợi

• What We Offer:
• A friendly, dynamic working environment with excellent opportunities for career growth.
• Social, health and unemployment insurance contributed on 100% of gross salary.
• 24/7 personal accident insurance.
• Service charge paid from the probation period.
• 13th-month salary.

Yêu cầu ứng viên

• At least 1 year of experience in a similar position at a 4- or 5-star hotel or resort.
• Strong leadership, management and training skills.
• Genuine passion for service and guest wellness.
• Friendly, proactive personality with the ability to work well under pressure.