Giám Sát Nhà Hàng

Mô tả công việc

GENERAL MISSION

• This position is responsible for the daily management of the assigned outlet, ensuring that the highest standards of food & beverage service is provided to the guests.Outlet Operation
• Oversee the daily operation of the outlet, ensuring high-quality food and beverage service.
• Ensure the outlet is fully staffed, organized, and properly set up before, during, and after shifts.
• Coordinate with kitchen, bar, and other departments to ensure smooth service flow.
• Handle guest inquiries, complaints, and feedback promptly and professionally to ensure guest satisfaction.
• Supervise, train, and motivate a team of servers, bartenders, hosts, and other outlet staff.
• Conduct daily briefings with the team to ensure they are informed about special promotions, menu changes, and service standards.
• Ensure that all guests are greeted and served promptly with a friendly, professional attitude.
• Monitor guest satisfaction levels and handle guest complaints or special requests.
• Uphold and enhance the hotel’s service standards and ensure a high-quality dining experience.
• Monitor inventory levels of food, beverages, and supplies, ensuring timely ordering and proper stock rotation.
• Coordinate with the purchasing department to ensure that the outlet has the required stock at all times.
• Oversee proper storage, handling, and labeling of all food and beverage items.
• Ensure the outlet complies with all health, safety, and sanitation regulations.
• Ensure that all staff members have detailed knowledge of the menu, daily specials, wine list, and promotions.
• Perform other responsibilities as assigned by management team
• Team Management
• Identify and develop team members with potential. Evaluate and provide feedback on staff performance, assisting with performance reviews and development plans.
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Quyền lợi

• 05 working days or 40 hrs per week / Làm việc 05 ngày hoặc 40 giờ một tuần.
• Social - Health Insurance per labor law / Bảo Hiểm Xã hội - Bảo hiểm Y Tế
• Meal Allowance on duty ( 03 meals per day if stay at staffhouse )/Bữa ăn theo ca ( 03 bữa mỗi ngày nếu ở tại nhà nhân viên )
• Uniform / Đồng phục
• Free Accommodation at nice, modern and comfortable staff house./Chỗ ở miễn phí tại khu nhà nhân viên đẹp, hiện đại và thoải mái.
• On board Travel expense support / Hỗ trợ chi phí di chuyển khi nhận việc
• Employee of the Month / Quarter / Year Award / Nhân viên xuất sắc Tháng/ Quý/ Năm
• Birthday Celebration / Kỷ niệm sinh nhật
• Year end Bonus, KPI Bonus / Thưởng Cuối năm / Thưởng KPI
• Year End Party / Tiệc Nhân viên cuối năm
• International working environment with many Expatriates/Môi trường làm việc quốc tế với nhiều Quản lý người nước ngoài
• Free to attend English Courses at the Hotels to improve your communication skill/Tham dự học các khóa tiếng Anh miễn phí để nâng cao kỹ năng giao tiếp.
• Special discount with Accor property after 06 months of employment/ Chiết khấu đặc biệt với các KS của tập đoàn Accor sau 06 tháng làm việc
• Excellent opportunities for Career Development with Accor Group as it is # 1 in Asia & Vietnam in term of number of managed property.
• Những cơ hội tuyệt vời để phát triển nghề nghiệp với Tập đoàn Accor vì Tập đoàn hiện đứng đầu ở Châu Á và Việt Nam về số lượng Khách sạn Tập đoàn quản lý.

Yêu cầu ứng viên

• Thorough knowledge of F&B and customer service
• Ability to interact with customers, colleagues
• Problem solving, reasoning, motivating, organizational.
• Communication English
• Graduated from Vocational/College/University preferably in Hotel Management, Food & Beverage, or related field.
• 2 years related experience preferably in international 4-5 star hotel/resort, including supervisory experience, or an equivalent combination of education and experience.
• Outlet Captains with good background will be considered to interview.