Reservations Agent

Mô tả công việc

• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
• Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Determine guest needs and quote the appropriate room and rate as per requirements
• Input booking information into the Reservation System
• Process amendments, cancellation, noshow to reservations such as extensions, early departures, etc.
• Arrange accommodation and activities for leisure, corporate & wholesaler’s guests
• Record special billing arrangements for groups and conventions
• Record all special request into PMS, ensure to avoid any miscommunication
• Coordinate and communicate with all other departments to ensure a smooth operation
• Follow up payment as COD, do prepayment
• File and organize departmental documents, maintain stationery and office supplies for the department
• Prepare monthly staff attendance report for Payroll processing
• Perform duties and responsibilities in a confidential manner when applicable
• Report any equipment failures/problems & repair requests to Maintenance Department

Quyền lợi

• 05 working days or 40 hrs per week
• Social - Health Insurance per labor law
• Meal Allowance on duty ( 03 meals per day if stay at staffhouse )
• Uniform 
• Free Accommodation at nice, modern and comfortable staff house.
• On board Travel expense support 
• Employee of the Month / Quarter / Year Award 
• Birthday Celebration 
• Year End Party 
• International working environment with many Expatriates
• Excellent opportunities for Career Development with Accor Group as it is # 1 in Asia & Vietnam in term of number of managed property.

Yêu cầu ứng viên

• Good communication skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times
• Diploma education
• Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint