In-Villa Dining Order Taker

Mô tả công việc

• Responsible for answering all telephone calls and prioritizing said calls
• Should have very good telephone etiquettes with Forbes 5-star Standard Guide
• Being able to use Regent application for checking clearing status
• Ensure that In-Villa Dining office are full fill of stationery for each shift
• Having a professional suggestive selling skill
• Communicating with kitchen team regarding menu questions, the length of wait, recook orders, and product availability and daily updated out of stock items on menu
• Approximate delivery time is given to the guest according to this time evaluation system established by the In-Villa Dining Manager and In-Villa Dining Chef De Cuisine
• If the order has not been sent up by this time, a call must be placed to the guest to apologize and re-evaluate the delivery time
• Ensure correct posting in POS system for communication to Service and Kitchen team
• You should have a deep knowledge of all food and beverage items and their specifications, menu pricing, recipes as well as cooking method
• Assisting In-Villa Dining outlet to drive guest satisfaction by delivering harmonious flow and uplifting experiences
• Reporting guest’s complaints immediately to supervisors and ensuring follow up is performed with the guest
• Promptly handle guest queries, complaints and all issues in a professional manner
• Ensure all colleague are acknowledgeable about Regent Organization Chart as well as Key Member of BIM Group
• Having professional service recovery skills according to Regent standards
• Maintaining cleanliness of working areas, chinaware, glassware throughout the day
• Reporting directly to supervisor about cleanliness and defect issue
• Should be able to provide recommendations and suggestions to guests upon requests
• Proper handover is given to the next shift and also to the In-Villa Dining assistant manager and supervisor

Quyền lợi

• Appealing remuneration, including service charge as revenue (100% salary and service charge during probation period)
• 14 annual leave, 2 days off per week
• Relocation, repatriation, and home leave allowance
• Accommodation, uniforms, transportation, and meals are provided
• International working environment
• Insurance as labor law
• Healthcare insurance for personnel and for the family
• 24/7 accident insurance
• Other benefits will be discussed during the interview

Yêu cầu ứng viên

• Diploma or Vocational Certificate in Hospitality Skills or related field.
• 1-year minimum in five-star hotel or fine dining restaurant.
• Working with multi-cultural teams.
• Able to communicate in English.