Spa Manager

Mô tả công việc

ABOUT US

• KiN Hotel Group is a Singapore-founded lifestyle and hospitality ecosystem established in 2023 by Singaporean and Vietnamese partners. Driven by our core philosophy, the “Warmth of Kinship”, we craft spaces and experiences that feel genuinely like home.
• Today, KiN operates over 30 properties and a diverse brand ecosystem across multiple sectors:
• Hospitality: KiN Hotel, KiN Hotel Edition, KiN Wander, NiK Hotel
• F&B: TucKiN, Phiêu, Sip & Savour
• Wellness & Lifestyle: WAV, KiNSim
• Technology: KiNEX
• With a strong foundation in Vietnam, KiN Hotel Group is actively expanding across Southeast Asia and regional markets, including Malaysia and China.

JOB PURPOSE

• The Spa Manager is directly responsible for the daily operation, hygiene standards, service quality, and guest experience at KiN Hotel’s Onsen and Sauna facility. This is an active, hands-on role requiring a strong customer-centric mindset and a proactive attitude to deliver exceptional service standards.

KEY RESPONSIBILITIES

• Daily Operations & Guest Experience
• Oversee day-to-day operations of the Onsen, Sauna, and relaxation zones, ensuring a seamless guest journey from arrival to departure.
• Welcome guests, explain Onsen guidelines/etiquette, handle bookings, and assist with self-service features.
• Proactively collect guest feedback and resolve any complaints or requests in a prompt, professional manner.
• Facility Hygiene, Safety & Water Quality
• Maintain pristine cleanliness and sanitation across all Spa and Onsen areas throughout operational hours.
• Conduct regular daily checks on pool water quality, filtration, temperature control, and Sauna room conditions in coordination with the hotel Engineering team.
• Ensure strict compliance with health, safety, and hygiene regulations.
• Revenue Generation & Service Promotion
• Work closely with Sales & Marketing to promote Onsen packages, day passes, and special promotions to drive walk-in and hotel guest usage.
• Upsell additional hotel/spa services to maximize revenue per guest.
• Manage daily appointment schedules and optimize facility utilization.
• Administration & Operations Standard
• Maintain, update, and strictly follow Standard Operating Procedures (SOPs) for the facility.
• Manage inventory levels of towels, linens, guest amenities, and spa supplies, ensuring stock is always maintained.
• Assist Management and the Project team during pre-opening regarding basic Sauna and Onsen facilities and equipment setup.
• Prepare weekly and monthly operational, usage, and revenue reports.

Quyền lợi

• Đầy đủ các chế độ bảo hiểm theo quy định của pháp luật (BHXH, BHTN).
• Các phúc lợi khác theo luật hiện hành
• Đánh giá tăng lương định kỳ, xét thăng chức hằng năm dựa trên năng lực và đóng góp.
• Môi trường làm việc năng động, chuyên nghiệp và thân thiện.

Yêu cầu ứng viên

• 5+ years of experience in Spa, Wellness, Fitness, or Front Office/Guest Relations within 3 - 5-star hotels.
• Basic understanding of Sauna and Onsen facilities, equipment, and usage.
• Fluent English to communicate effectively with expat management and international guests.
• Active, hands-on, highly responsible, and able to work independently.
• Strong interpersonal, communication, and problem-solving skills.
• Computer literacy (Excel/Word/POS) for daily reporting.
• Willingness to work flexible hours, including shifts, weekends, and public holidays based on hotel occupancy.
• Work location: WAV onsen hotel - 40 Hai Ba Trung, Saigon Ward, HCMC