Nhân Viên Hành Lý

Mô tả công việc

1. Assist
2. with guest packages, coats, luggage, etc. Being alert and taking the initiative
3. to provide assistance to all guests courteously and quickly, before being
4. asked.
5. Possess
6. willingness to please and give undivided attention to any approaching guest
7. Adhere
8. to guest check in and check out procedures related to baggage handling
9. Warmly
10. welcome guests by name at the main entrance, with particular note of repeat
11. guests, VIPs and IHG loyalty related members
12. Warmly
13. welcome or farewell guests by opening and closing car, van, coach and taxi
14. doors
15. Maintain
16. a spotless Porte Cochere and Driveway, ensuring that there are no vehicles
17. parked without authorization from Chief Concierge
18. Direct
19. all arrival guests to the lobby for check-in. Co-ordinate with Guest Service
20. Agents for luggage delivery. If required, escort guests to rooms and hotel
21. facilities.
22. Be
23. familiar with the hotel layout and take note of best route to escort guests
24. Room
25. the guest in accordance with hotel standards
26. Be
27. familiar with lift locations and emergency stairs
28. Provide
29. information to guests about the hotel facilities and assist with services
30. Learn
31. and utilize name of guests, in particular repeat and long staying guests while
32. remaining alert to be able to provide personalized assistance to guests and
33. extend recognition
34. Keep
35. the lobby Front Line and Port Cochere area clean, tidy. inform Concierge Supervisor
36. in case of major cleaning is need to be scheduled by Housekeeping, Concierge or
37. Bell Captain if any area requires major cleaning
38. Follow
39. dress code and grooming standards, ensuring presentation is impeccable while on
40. duty
41. Assist
42. colleagues in other sections, replacing them temporarily when necessary
43. Ensure
44. all guest luggage is kept in the luggage store, and maintain cleanliness and
45. equipment inventory in the store before going off duty on each shift
46. Upon
47. arrival of newspaper, prepare and deliver them to guest rooms as assigned by
48. the Bell Captain
49. Note
50. important information/follow ups on Duty Log for next shift
51. Operate
52. and manage Communication equipment(s)
53. Provide
54. assistance to Arrange transportation and coordinate luggage whenever required
55. Manage
56. the key system securely Responsible of master key and access to bell storage
57. May
58. assist with other duties as assigned by management

Quyền lợi

1. Insurance as labor law
2. 24/7 accident insurance
3. Health care insurance for personal at least 6 months and for family after working 2 years
4. At
5. least 14 annual leave, 2 day off/week
6. Relocation, Repatriation allowance
7. Rest & Relaxation., Home leave allowance
8. Accommodation, uniform, transportation and meal are provided
9. Service charge as revenue
10. International working environment

Yêu cầu ứng viên

1. Education:High
2. School or Vocational Certificate in Hotel Administration, Hotel Management or
3. equivalent
4. Service
5. years in the field: 6 months experience in guest
6. service or customer service, or an equivalent combination of education and
7. experience. Fresh Graduate is welcome
8. Knowledge
9. and skills:
10. Strong
11. Communication skills when interacting with others; demonstrated ability to
12. interact with customers, employees and third parties that reflects highly on
13. the hotel, the brand and the Company.
14. Able to
15. speak, read and write English
16. Physically
17. strong for long hours standing and carry heavy loads
18. Language:English and Vietnamese