Quản Lý Trực Ca Đêm

Mô tả công việc

1. Front Office Operation
2. Conduct daily briefings and ensure that all pertinent information is well received by team members
3. Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and
4. department standards are met
5. Review, analyze and suggest improvement of work flow and standards at the Front Desk
6. Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
7. Communicate with Front Office Manager on all matters regarding guest services & hotel operations •Ensure documentation of all guest related issues using the logbook
8. Sign media and supervise shift handover procedures
9. Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
10. Provide management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently
11. Ensure that front line staff complies with marketing techniques and maximizes sales
12. Check billing instructions, monitor guest credit and act upon any discrepancies
13. Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
14. Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
15. Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
16. Conduct Night Audit Process for hotel
17. Team Management
18. Provide department orientation and training of the hotel service standards, procedures and programs
19. Constantly monitor team members' appearance, attitude and degree of professionalism
20. Motivate and provides a work environment which brings out the best in team members
21. Other Responsibilities
22. Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
23. Be fully conversant with hotel fire & life safety/emergency procedures
24. Attend all briefings, meetings and trainings as assigned by management • Report for duty on time wearing clean and complete uniform at all times • Maintain a high standard of personal appearance and hygiene at all times
25. Perform other reasonable duties assigned by the Management of the Hotel
26. Details will be described when interview

Quyền lợi

1. Accommodation provided.
2. Duty Meal.
3. Offered uniform and laundry service for uniform.
4. Service Charge.
5. Joined in the associate activities.
6. Joined in the Hotel's training and development programs.
7. Offered relocation, home leave allowance.
8. Offered 12 vacation days/year.
9. Comply with government Public Holidays.

Yêu cầu ứng viên

1. Knowledge and Experience
2. Diploma in Tourism/Hospitality Management
3. Minimum 2 years of relevant experience in a similar capacity
4. Excellent reading, writing and oral proficiency in English language
5. Ability to speak other languages and basic understanding of local languages will be an advantage
6. Good working knowledge of MS Excel, Word, & PowerPoint
7. Competencies
8. Strong leadership, interpersonal and training skills
9. Good communication and customer contact skills
10. Results and service oriented with an eye for details
11. Ability to multi-task, work well in stressful & high-pressure situations
12. A team player & builder
13. A motivator & self-starter
14. Well-presented and professionally groomed at all time.