Nhân Viên Tổng Đài

Mô tả công việc

1. Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
2. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
3. Receive, record, and relay messages accurately.
4. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
5. Provide information to guests about room features, property amenities, and local areas of interest.
6. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
7. Assist guests with accessing internet and guestroom entertainment.

Quyền lợi

1. Following the benefit standards of Marriott International and Local Hotel policy.
2. Accommodation provided (shared room in Staff House building – 3 to 4 pax/room).
3. Offered duty meals per day and meal allowance for remaining meals of the day
4. Offered uniform and laundry service for uniform.
5. Joined in the associate activities.
6. Joined in the Hotel’s training and development programs.

Yêu cầu ứng viên

1. Good English communication skills.
2. Problem solving skill.
3. Details and flexibilities
4. Experiences at the same position in international hotels/resorts.