Guest Relation Supervisor

Mô tả công việc

1. Supervise and manage the Customer Relationship team to ensure service quality meets company standards.
2. Develop and implement customer care programs tailored to specific customer segments.
3. Coordinate with relevant departments (sales, technical, operations, etc.) to address and resolve customer issues, feedback, and inquiries promptly.
4. Maintain and strengthen relationships with existing customers, ensuring high satisfaction and loyalty.
5. Monitor and analyze customer data; prepare regular reports (weekly/monthly/quarterly) on customer satisfaction, retention rates, and key performance indicators (KPIs).
6. Propose strategies and initiatives to improve customer service and enhance the customer experience.
7. Train, guide, and evaluate the performance of the Guest Relation team.

Quyền lợi

1. Attractive Salary
2. Meals Provided
3. Housing allowance policy - Applicable to employees whose permanent residence is outside Phu Quoc
4. Translation: Commuting allowance policy - Applicable to employees with permanent residence in Phu Quoc.
5. Holiday and Tet Bonuses in accordance with Vietnamese labor laws.
6. Annual leave as regulated by the Labor Code.
7. Full Insurance Coverage – Social, health, and unemployment insurance in compliance with labor laws
8. Professional Development – Training opportunities and clear career advancement paths
9. Friendly Work Environment – Supportive team, open communication, and strong company culture

Yêu cầu ứng viên

1. Bachelor’s degree in Business Administration, Marketing, Customer Service, or related fields.
2. Minimum 2-3 years of experience in customer service or relationship management, with at least 1 year in a supervisory/team leader role.
3. Excellent communication, problem-solving, and negotiation skills.
4. Strong leadership and data analysis capabilities.
5. Proficient in Microsoft Office (Excel, Word, PowerPoint); experience with CRM systems is a plus.
6. High sense of responsibility, proactiveness, and eagerness to learn.