Order Taker

Mô tả công việc

1. Handle all incoming guest calls related to Housekeeping
2. Record guest requests (extra bed, amenities, cleaning, etc.)
3. Input requests into system (Opera Service system)
4. Follow up and ensure requests are completed on time
5. Maintain clear and accurate logbook records
6. Update immediately after stock movement
7. Support operation
8. Assist in set-up and replenishment of supplies for outlets, rooms, or stores as required.
9. Coordinate closely with related departments to ensure smooth operations.

Quyền lợi

1. Working 5.5 days per week.
2. Full salary and service charge provided during the probation period.
3. Competitive salary, with staff accommodation or transportation allowance provided.
4. Full benefits including insurance, annual leave, and holiday bonuses.
5. Relocation support and annual home visit benefits.
6. Annual Leave: 12 days of annual leave, with 1 additional day added each year.
7. Employee Birthday: one paid day off and birthday gift.

Yêu cầu ứng viên

1. High school diploma or relevant hospitality training preferred.
2. Minimum 6 months – 1 year of experience in Housekeeping or similar role in a hotel/resort.
3. Good communication skills (basic English required)
4. Proficient in computer and hotel systems (opera, wp.prologicfirst)
5. Careful, fast, able to multitask
6. Problem-solving and guest service skills